Mukukumbukira tsoka lomaliza lomwe kasitomala adabweretsa kwa inu?Ngati akanapempha thandizo mwamsanga, mukanazipewa, chabwino?!Ichi ndi chifukwa chake makasitomala samapempha thandizo nthawi yomwe akuyenera - komanso momwe mungawathandizire kuti alankhule mwachangu.

Mungaganize kuti makasitomala angapemphe thandizo panthawi yomwe akufuna.Kupatula apo, ndichifukwa chake muli ndi "makasitomala".

"Tiyenera kupanga chikhalidwe chofuna thandizo," akutero Vanessa K. Bohns, pulofesa wothandizira wa Organizational Behavior pa ILR School ku Cornell University, mu kafukufuku wake waposachedwapa.Koma kupempha thandizo momasuka komanso molimba mtima kumafuna kutsutsa malingaliro olakwika angapo omwe adavumbulutsidwa.

Makasitomala nthawi zambiri amalola nthano zina kusokoneza malingaliro awo pankhani yopempha thandizo.(M'malo mwake, anzanu, abwenzi ndi achibale anu amatero, nawonso, pankhaniyi.)

Nazi nthano zazikulu zitatu zokhuza kupempha thandizo - ndi momwe mungawachotsere makasitomala kuti athandizidwe nkhani yaying'ono isanasinthe kukhala yayikulu - kapena yosasinthika - imodzi:

1. 'Ndidzawoneka ngati chitsiru'

Makasitomala nthawi zambiri amaganiza kuti kupempha thandizo kumawapangitsa kuwoneka oyipa.Atatha kuchita nawo malonda, kufufuza, kufunsa mafunso anzeru, mwina kukambirana ndi kugwiritsa ntchito mankhwala anu, amamva kuti ali ndi mphamvu.Ndiye satha kudziwa zomwe akuganiza kuti akuyenera kuzimvetsa, ndipo amawopa kuti adzawoneka ngati osakhoza.

Kafukufuku akutsimikizira kuti: Kafukufuku wina adapeza kuti anthu omwe adapempha thandizo amawonedwa kuti ndi odziwa zambiri - mwina chifukwa chakuti ena amalemekeza munthu amene amazindikira vuto ndi njira yabwino yothetsera vutolo.

Zoyenera kuchita: Apatseni makasitomala mwayi wosavuta wopempha thandizo muubwenzi.Akagula, nenani, "Makasitomala ambiri anena kuti anali ndi vuto pang'ono ndi X. Ndiyimbireni, ndipo ndikudutsani."Komanso, yang'anani pa iwo, ndikufunsa, "Kodi ndi nkhani ziti zomwe mudakumana nazo ndi X?"Kapena, “Ndingakuthandizeni bwanji ndi Y?”

2. 'Adzakana'

Makasitomala amawopanso kuti adzakanidwa akapempha thandizo (kapena pempho lapadera).Mwinamwake osati mwachindunji, “Ayi, sindingathandize,” koma amawopa chinachake chonga, “Sitingachite zimenezo” kapena “Sichinthu chimene timachisamalira” kapena “Sichitsimikizo chanu.”

Chifukwa chake amayesa njira yogwirira ntchito kapena amasiya kugwiritsa ntchito mankhwala kapena ntchito yanu - ndiye kusiya kugula, ndipo choyipa kwambiri, yambani kuuza anthu ena kuti asagule kwa inu.

Apanso, kafukufuku akutsimikizira mosiyana, Bohns adapeza: Anthu ali okonzeka kuthandiza - ndikuthandizira monyanyira - kuposa momwe ena amazindikira.Zoonadi, muzothandizira makasitomala, ndinu okonzeka kuthandiza.

Zoyenera kuchita: Apatseni makasitomala njira iliyonse yotheka kuti athetse mavuto ndi kuthetsa mavuto.Akumbutseni makasitomala pa njira iliyonse yolankhulirana - imelo, ma invoice, malo ochezera a pa Intaneti, masamba otsetsereka a webusaiti, FAQs, zinthu zotsatsa malonda, ndi zina zotero - njira zosiyanasiyana zopezera chithandizo, kuyitanitsa katswiri wothandizira makasitomala njira yosavuta yothetsera.

3. 'Ndikuvutitsa'

Chodabwitsa n’chakuti makasitomala ena amaganiza kuti kuyitana kwawo kuti awathandize n’kovuta, ndipo munthu amene amawathandiza amadana nako.Angaone ngati akukakamiza, ndipo kuyesetsa kuwathandiza kumakhala kovuta kapena kopambanitsa pa “vuto laling’ono ngati limenelo.”

Choipa kwambiri n’chakuti angakhale ndi “chikoka chochititsa chidwi” chimenecho chifukwa chakuti anakumanapo ndi zimene zinawachitikirapo m’mbuyomo pamene anapempha thandizo ndipo sanawalabadire.

Zoonadi, kafukufuku akutsimikiziranso kuti izi ndi zolakwika: Anthu ambiri - ndipo ndithudi akatswiri ogwira ntchito za makasitomala - amakonda kupeza "kutentha kotentha" pothandiza ena.Ndikumva bwino kukhala wabwino.

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