Chovuta.Sinthani.Pitirizani.Ngati ndinu odziwa makasitomala, ndiye mliri wa MO Chotsatira?

Lipoti la Salesforce Fourth State of Service Report lidavumbulutsa zomwe zidachitika kwa makasitomala ndi akatswiri ogwira ntchito ku mliriwu.

Zomwe zidachitikazi ndizofunikira kwambiri kuposa kale kwa makasitomala omwe adasokonezedwa ndi COVID-19.Chifukwa chake zomwe zapezazi zikuthandizani kuti mupange bizinesi yanzeru komanso zolinga zamakasitomala pazachuma chapambuyo pa mliri.

"Tidadziwa kutengera kafukufuku wathu wam'mbuyomu kuti mabizinesi sawonanso ntchito zawo zogwirira ntchito ndi chithandizo ngati malo opangira ndalama, koma ngati chuma chanzeru chomwe chimapindulitsa ndalama ndi kusungidwa pomwe ziyembekezo za makasitomala zikukwera," adatero Bill Patterson.

Pamene mukukonzekera nyengo yotsatira mu utumiki wamakasitomala, izi ndi zomwe mukufuna kuziganizira.

1.Kusinthasintha kumapambana chikondi

Pafupifupi 85% ya atsogoleri ndi otsogola awo adagwira ntchito limodzi chaka chatha kusintha ndondomeko ndikuwonjezera kusinthasintha kwa makasitomala.

Chifukwa chimodzi chachikulu cha kusinthaku chinali mipata yaukadaulo yodziwika ndi 88%.Mwachitsanzo, ogwira ntchito atatumizidwa kunyumba kukagwira ntchito, analibe mwayi wodziwa zambiri kapena bandwidth kuti athe kuthana ndi mafunso monga momwe angathere patsamba.Nthawi zina, makasitomala sakanatha kupita kumalo owoneka bwino ndipo amafunikira thandizo la digito kwa nthawi yoyamba - ndipo makampani ena anali asanakonzekere.

Zikafika pamalamulo, pafupifupi 90% adazindikira kuti akufunika kusintha chifukwa kuletsa kwawo kulamulidwa ndi boma - monga zochitika ndi malonda - kudapangitsa kuti zoletsa zawo zithe.

Kupita patsogolo: Makampani adzafuna ukadaulo womwe umawalola kuti azitha kupereka mautumiki omwe ali kutali ndi momwe amachitira patsamba.Ndipo mufuna kusintha ndondomeko zamabizinesi amasiku ano, pomwe anthu amacheza pang'ono, kufufuza patali ndikuwunika zambiri.

2.Chibwenzi chimapambana kukhulupirika

Kuti asunge ndikupeza makasitomala okhulupirika, makampani amafunikira antchito okhulupirika akutsogolo omwe akupitiliza kupereka zokumana nazo zabwino ngakhale akugwira ntchito.

Kugwira ntchito kudzatenga maphunziro ochulukirapo komanso kuyesetsa kufalitsa, makamaka ndi ogwira ntchito akutali, akatswiri a Salesforce akuti.Pafupifupi 20 peresenti ya atsogoleri azintchito ndi omwe adati bungwe lawo lidachita bwino kwambiri pakukwera ndi kuphunzitsa ma reps atsopano akutsogolo kuchokera kutali chaka chatha.

Kupita patsogolo: Mudzafuna kuziyika patsogolo kukonza njira zophunzitsira zakutali ndikuphatikiza antchito omwe sagwira ntchito.

3.Chidziwitso chimapeza ulemu

Ngakhale chipwirikiti chomwe mliri udadzetsa makampani mu 2020, atsogoleri ambiri othandizira makasitomala adangoyang'ana kwambiri maphunziro antchito.Oposa 60% mu kafukufuku wa Salesforce adawonjezera mwayi wopeza maphunziro omwe amafunidwa - ndipo oyang'anira kutsogolo adatengerapo mwayi.

Chifukwa chiyani?Kaya ma reps amatumizidwa kunyumba kukagwira ntchito kapena ayi, makasitomala amayembekezerabe zambiri.Amafuna ma reps anzeru omwe amakhala ngati alangizi achifundo, amaganizira zosowa ndi zochitika za kasitomala aliyense akamathandiza.Makasitomala amafunikira kusakanikirana kwa luso lolimba komanso lofewa kuti athandize makasitomala chaka chonse.

Kupita patsogolo: Pitirizani kupereka maphunziro apaintaneti komanso mwa-munthu (ngakhale ali pa Zoom) omwe amayang'ana kwambiri chidziwitso, luso lakuchita ndi luso la kucheza ndi anthu.

4.Digital imapambana makasitomala

Makasitomala adakumbatira ndikudalira njira zama digito mwachangu kuposa kale pomwe mliri udayamba.Ngakhale makasitomala omwe amazengereza kugwiritsa ntchito malo ochezera a pa Intaneti, kuyitanitsa pa intaneti ndi macheza adawayesa akakhala kwaokha.

Ichi ndichifukwa chake opitilira 80% ochita zisankho zamakasitomala amakonzekera kuyika chowonjezera pazantchito za digito.Wachitatu adatengera nzeru zamakono (AI) kwa nthawi yoyamba ndipo magawo awiri mwa atatu adatengera ma chatbots, kafukufuku wa Salesforce adapeza.

Kupita patsogolo: Tisanene kuti muyenera kutaya ndalama pachilichonse kuti mupite patsogolo.Koma makasitomala amayembekezera njira zambiri za digito.Chifukwa chake ngati mukufuna kupita patsogolo pang'onopang'ono paukadaulo, gwirani ntchito ndi mavenda apano panjira zomwe mungapindule nazo zomwe muli nazo kale.Chofunika koposa, lankhulani ndi makasitomala kuti mudziwe njira zama digito zomwe amagwiritsa ntchito kale komanso zomwe akufuna kugwiritsa ntchito akamagwira nanu.

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