Chilichonse chomwe mungachite kuti muwongolere makasitomala anu akhoza kukhala gawo lopindulitsa kwambiri lomwe mungatenge mchaka chomwe chikubwera, malinga ndi kafukufuku waposachedwa.

Makampani opitilira 80% akuti adzapikisana kwambiri kapena kwathunthu pamaziko a zomwe makasitomala akumana nazo mkati mwa zaka ziwiri.

Chifukwa chiyani?Pafupifupi theka lamakampani omwe adachita kafukufukuyu adati akhazikitsa ubale pakati pa zomwe makasitomala akumana nazo ndi zomwe akuchita pabizinesi ... ndipo ndizabwino.Chifukwa chake amayang'ana kwambiri zomwe zikuchitika kuposa kapena motsatirana ndi malonda kapena ntchito.

4 njira zowonjezera

Nawa maupangiri anayi oti muwongolere makasitomala anu mchaka chomwe chikubwera:

• Pangani zatsopano, osatengera.Makampani nthawi zambiri amangoyang'ana zomwe mpikisano ukuchita - ndikuyesera kubwereza chifukwa makasitomala akuwoneka kuti akukonda.Koma zomwe zinali zatsopano kwa kampani imodzi zimatha kutopa kwamakampani ena.M'malo mwake, yang'anani njira zopangira zatsopano, zapadera kwa makasitomala mumakampani anu.Inde, mutha kuyang'ana ku mafakitale ena kuti mupeze malingaliro, koma simukufunabe kuchita zomwe zatha.Yang'anani motere: Ngati kutsanzira kuli bwino mokwanira, ndiye kuti kutsogola kudzakhala pamwamba.
• Gwirani ntchito bwino, musadandaule.Ngakhale kuti zatsopano ndizofunikira, chinsinsi cha zochitika zonse ndizosavuta.Simufunikanso "wow" makasitomala nthawi iliyonse akakumana nanu.Mukufuna kuti zochitikazo zikhale zosavuta.Njira imodzi: Sungani dongosolo la CRM lomwe limalemba kuyanjana kulikonse kotero kuti ntchito ndi malonda akamalumikizana ndi makasitomala, amadziwa onse omwe amalumikizana nawo - kuyambira pazama TV mpaka pama foni - omwe kasitomala adapanga ndi zotsatira zake.
• Phunzitsani ndi kusunga.Zokumana nazo zabwino kwambiri zamakasitomala zimamangidwabe polumikizana ndi anthu, osati paukadaulo waposachedwa.Makasitomala odziwa zambiri amafunikira kuphunzitsidwa pafupipafupi paukadaulondipa luso zofewa.Ikani ndalama pamaphunziro, chipukuta misozi ndi mphotho kuti odziwa ntchito zam'tsogolo akhalebe okhulupirika komanso okonzeka kupereka zokumana nazo zopanda msoko.
• Mvetserani zambiri.Ngati mukufuna kupitiriza kukonza zochitika kuti makasitomala azindikire ndikukhalabe okhulupirika, chitani zomwe akufuna.Funsani ndemanga za makasitomala mosalekeza.Musalole kuti ndemanga imodzi igwe m'ming'alu mwa kulimbikitsa ogwira ntchito omwe amalumikizana ndi makasitomala kuti atenge nthawi pambuyo polumikizana kuti azindikire ndemanga, zodzudzula ndi matamando.Kenako gwiritsani ntchito ndemanga zosakhazikikazo kuti zigwirizane ndi zomwe mwasonkhanitsa kuti mupititse patsogolo zochitikazo.

Zothandizira: Zosinthidwa kuchokera pa intaneti