Makasitomala akakhala ndi vuto, mungaganize kuti ndicho chinthu chachikulu chomwe amasamala.Koma kafukufuku watsopano akusonyeza kuti chinthu chimodzi ndichofunika kwambiri.

Momwe iwo amawonera izo

"Makasitomala amasamala kwambiri za momwe makampani amachitira ndi mavuto awo kusiyana ndi kukhalapo kwa mavuto poyamba," akutero ofufuza a Gallup, John Timmerman ndi Daniela Yu, omwe posachedwapa anamaliza maphunziro a The Silver Lining of Customer Problems. 

Pafupifupi 60% yamakasitomala akhala ndi mavuto - ndipo adayenera kufikira chithandizo chamakasitomala - m'miyezi isanu ndi umodzi yapitayo, kafukufuku wa Gallup adapeza.Ndipo, zikuwoneka, ndi makasitomala omwe amakhala okhulupilika. 

Pamene ogwira ntchito akutsogolo athana ndi mavuto moyenera, nthawi zambiri amathandizira kampani kupeŵa kunyoza makasitomala ndi kusweka kukhulupirika.Iwo pamapeto pake amawonjezera kuyanjana kwamakasitomala.

Makasitomala omwe samakumana ndi mavuto - pamodzi ndi kubwezeredwa kwa kampaniyo - ali pachibwenzi, koma osati pamlingo wa omwe anali ndi mavuto omwe adasamalidwa bwino.

Ndivuto losamalidwa bwino bwanji likuwoneka ngati 

Koma kodi vuto "losamalidwa bwino" pamaso pa makasitomala ndi chiyani?

Gallup adapeza kuti zinthu zitatu izi zimakhudza kwambiri ngati makasitomala akuwona kuti vuto lawo lasamalidwa bwino:

kuchuluka kwa zomwe zidachitika (kuchuluka kwa zomwe izi kapena vuto lofananira lidachitika ndi/kapena kuchuluka kwanthawi zomwe adafikira kuti athandizidwe)

kukhwima (momwe vutolo lidawakhudzira), ndi

kukhutitsidwa kwachigamulo (momwe analiri okondwa ndi yankho).

Umu ndi momwe mungakhudzire chinthu chilichonse.

Mtengo 

Mitengo ya zochitika imasiyana malinga ndi mafakitale.Mwachitsanzo, pali zovuta zambiri zamakasitomala m'makampani ogulitsa kuposa momwe zimakhalira ndi chithandizo chamankhwala kumakampani azachipatala.Koma kuuma kwake kumakhala kochepa pakugulitsa komanso kukwezeka kwaumoyo.

Chinsinsi chochepetsera kuchuluka kwa zovuta ndikutsata.Njira yothetsera vuto ilibe ntchito ngati palibe ndondomeko yotseka kuzungulira.Nkhani zikathetsedwa, munthu wina kapena chinachake chiyenera kuyang'ana gwero lake ndikuchithetsa. 

Bungwe lina, lomwe limatsatira mfundo za Six Sigma za khalidwe, limagwiritsa ntchito "5 Whys."Ngati simuchita mwamwayi, mutha kuthandiza mwamwayi kukumba zomwe zimayambitsa ndikuzichotsa mukamawona zovuta zamakasitomala.Mwachidule, mumafunsa asanu (kapena kuposerapo) "Chifukwa chiyani?"mafunso (N’chifukwa chiyani X zinachitika?, N’chifukwa chiyani Y sizinachitike?, N’chifukwa chiyani sitinaone Z?, ndi zina zotero), lililonse kutengera yankho la funso lapitalo, kuti tiwulule nkhaniyo.Mutha kudziwa zambiri zaubwino wa 5 Why Process ndi momwe mungachitire apa.

Kuvuta

N’zosadabwitsa kuti makasitomala amene amakumana ndi mavuto ang’onoang’ono amalolera kubwereranso.Koma makasitomala omwe ali ndi mavuto apakati kapena akuluakulu sangabwererenso, ofufuzawo adapeza.

Ndiye mungachepetse bwanji kuopsa kwa vuto lililonse lamakasitomala?Dziwani zofooka zanu. 

Nthawi zambiri kampani imakhala yabwino pa chilichonse.Nthawi zonse fufuzani njira zanu kuti mudziwe komwe zolakwika zambiri zimachitika.Zolakwa zazikulu nthawi zambiri zimakhala chifukwa cha zolakwika kapena chikhalidwe chosagwirizana ndi zomwe zimachitika ndi wogwira ntchito m'modzi kapena chochitika.

Kukhutira kwachigamulo 

Ofufuza adapeza kuti opitilira 90% a makasitomala adakhutitsidwa ndi zotsatira pambuyo pa vuto pomwe: 

l kampani (kapena wogwira ntchito) adatenga vutolo

Kampaniyo idapangitsa kasitomala kumva kuti ndi wofunika komanso wodalirika

l nkhaniyo idathetsedwa mwachangu, ndipo

Ogwira ntchito anasonyeza chisoni chenicheni.

Makasitomala ochepa kwambiri adati kubweza kapena kubweza kumawakhutiritsa.Chifukwa chake njira yanu yothanirana ndi zoyesayesa zanu ziyenera kuyang'ana pazifukwa zinayi zomwe zimakhudza momwe makasitomala amamvera.

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