Wovulala winanso mu 2021: Customer trust.

Makasitomala sakhulupirira makampani momwe amachitira kale.Ichi ndi chifukwa chake kuli kofunika kubwezeretsanso chikhulupiriro chawo - kuphatikizapo momwe angachitire.

Ndizowawa kunena, koma makasitomala sakhulupirira kuti zomwe akumana nazo zikhala bwino monga momwe mudapangira m'mbuyomu.Moyo mu 2020 wawapangitsa kukayikira chilichonse.

Ndiye tsopano chiyani?

"Pafupifupi makampani onse adakhudzidwa ndi mliri wa COVID-19 pamabizinesi awo komanso makasitomala awo.""Makampani tsopano akuyang'anizana ndi ntchito yomwe ikupitilira yosinthira magwiridwe antchito kuti agwirizane ndi zomwe zikuchitika masiku ano, ndipo, kuti atsimikizire kukhulupirika kwamakasitomala pakusintha kumeneku, makampani akuyenera kuyang'ana kwambiri pakupanga chikhulupiriro."

Nazi njira zitatu zomangiranso (kapena kumanga) makasitomala mu 2022:

Lankhulani zambiri

“Chofunika kwambiri kuti makasitomala apitirize kukhulupirirana ndi kulankhulana ndi makasitomala.Pokhazikitsa ziyembekezo kuyambira pachiyambi, magulu othandizira makasitomala amatha kuonetsetsa kuti malonjezo akukwaniritsidwa. "

Malonjezo opangidwa, malonjezo amasungidwa - ndizomwe zimamanga chikhulupiriro.

Chifukwa chake Ficarra akuwonetsa kuti ngakhale magulu othandizira makasitomala amathetsa mavuto, amapereka chithunzi chowonekera bwino chazomwe zimachitika kuseri kwazithunzi, kuphatikiza nthawi yolondola.

"Yambani ndikulankhulana momasuka komanso momveka bwino ndipo kukhulupirirana kumatsatira."

Perekani mzere wakutsogolo mphamvu zambiri

Ogwira ntchito pamzere wakutsogolo omwe amachita ndi makasitomala tsiku lililonse amafunikira mphamvu zambiri komanso kusinthasintha kuti athandizire.

"Monga malo oyamba okhudzana ndi makasitomala, amamanga maziko okhulupirira," akutero Ficarra.

Atsogoleri akufuna kuwonetsetsa kuti ogwira ntchito akutsogolo ali ndi zida zowonera mbiri yamakasitomala nthawi iliyonse kuti akhale ndi chidziwitso chonse chomwe angafune kuthana ndi vuto.

Chitanipo kanthu kuti muchepetse kupanga zisankho ndi zivomerezo kuti makasitomala ayankhidwe mafunso awo ndi kuthetsedwa mwachangu.

Pangani chithunzi chathunthu chamakasitomala

Pamene mukupanga kapena kumanganso chikhulupiriro cha makasitomala, onjezerani maganizo anu pa kasitomala aliyense.Perekani antchito akutsogolo nthawi, maphunziro ndi zida zowonjezera mbiri yamakasitomala ndi zomwe amakonda.

Mwanjira imeneyi, mukamalumikizana ndi makasitomala kupita patsogolo mutha kusintha zomwe akumana nazo kuti zigwirizane ndi zomwe amakonda.

"Makasitomala amatha kukhulupirira makampani omwe amakumbukira zosowa zawo ndi zomwe amakonda - ndikuwatenga ngati anthu apadera."

Zosinthidwa kuchokera pa intaneti